{"id":2058,"date":"2024-12-09T07:17:34","date_gmt":"2024-12-09T07:17:34","guid":{"rendered":"https:\/\/customraremetal.com\/?page_id=2058"},"modified":"2024-12-09T07:25:09","modified_gmt":"2024-12-09T07:25:09","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/customraremetal.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2058\" class=\"elementor elementor-2058\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5fb112 e-flex e-con-boxed e-con e-parent\" data-id=\"c5fb112\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2611c11 elementor-widget elementor-widget-image\" data-id=\"2611c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"720\" height=\"388\" src=\"https:\/\/customraremetal.com\/wp-content\/uploads\/2024\/12\/Refund-Policy.webp\" class=\"attachment-large size-large wp-image-2060\" alt=\"\" srcset=\"https:\/\/customraremetal.com\/wp-content\/uploads\/2024\/12\/Refund-Policy.webp 720w, https:\/\/customraremetal.com\/wp-content\/uploads\/2024\/12\/Refund-Policy-18x10.webp 18w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcf6fb4 e-flex e-con-boxed e-con e-parent\" data-id=\"dcf6fb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e22a5a elementor-widget elementor-widget-text-editor\" data-id=\"6e22a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>En cas d&#039;insatisfaction de nos services ou produits, l&#039;acheteur a la libert\u00e9 de nous demander un remboursement. Notre politique de remboursement sera la suivante :<\/p><p>L&#039;acheteur aura droit \u00e0 un remboursement du produit achet\u00e9 conform\u00e9ment aux termes de cette politique (\u00ab Politique de remboursement \u00bb). La politique de remboursement ne remplace pas la garantie limit\u00e9e de Custom Rare Metal Factory ou la clause de non-responsabilit\u00e9 de cette garantie contenue dans le contrat de licence d&#039;utilisateur final de Custom Rare Metal Factory. La politique de remboursement est applicable uniquement dans les d\u00e9lais indiqu\u00e9s dans les pr\u00e9sentes et sous r\u00e9serve des exigences \u00e9nonc\u00e9es dans les pr\u00e9sentes.<\/p><h3>Politique de remboursement<\/h3><p>Si vous souhaitez un remboursement de notre produit alors :<\/p><p>Soumettez une demande formelle par \u00e9crit en envoyant un e-mail \u00e0 info@customraremetal.com ou appelez-nous pour confirmer le remboursement.<\/p><p>\u2022 Il doit \u00eatre retourn\u00e9 dans les 30 jours suivant la date d&#039;exp\u00e9dition, si nous recevons le produit apr\u00e8s 30 jours \u00e0 compter de la date de livraison, il ne sera pas accept\u00e9.<\/p><p>\u2022 Apr\u00e8s avoir re\u00e7u votre produit, les frais d&#039;exp\u00e9dition + les frais de transaction + les frais d&#039;emballage seront d\u00e9duits de votre montant et le montant restant sera transf\u00e9r\u00e9 sur votre compte si le mat\u00e9riel ne pr\u00e9sente aucun type de dommage.<\/p><p>Troisi\u00e8mement, si nous recevons le produit apr\u00e8s 30 jours \u00e0 compter de la date de livraison, il ne sera pas accept\u00e9.<\/p><h3>Obtenir un remboursement<\/h3><p>\u2022 Une fois que nous aurons re\u00e7u les m\u00e9taux et\/ou alliages de haute puret\u00e9 retourn\u00e9s, notre \u00e9quipe du service client les inspectera pour v\u00e9rifier leur \u00e9ligibilit\u00e9 \u00e0 un remboursement.<\/p><p>\u2022 Si l&#039;article est jug\u00e9 \u00e9ligible \u00e0 un remboursement, nous traiterons le remboursement dans les 24 heures suivant la r\u00e9ception des m\u00e9taux et\/ou alliages de haute puret\u00e9 retourn\u00e9s.<\/p><p>\u2022 Les remboursements seront effectu\u00e9s selon le mode de paiement d&#039;origine. Apr\u00e8s r\u00e9ception de vos retours, les remboursements seront transf\u00e9r\u00e9s sur votre compte si le mat\u00e9riel n&#039;a subi aucun dommage.<\/p><p>\u2022 En cas de paiement par carte de cr\u00e9dit\/carte de d\u00e9bit\/service bancaire en ligne, les remboursements seront \u00e9mis sur la carte de cr\u00e9dit\/carte de d\u00e9bit\/service bancaire en ligne d&#039;origine fournie au moment de l&#039;achat et, en cas de paiement par passerelle de paiement, le remboursement sera effectu\u00e9 sur le m\u00eame compte.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>En cas d&#039;insatisfaction concernant nos services ou produits, l&#039;acheteur a la possibilit\u00e9 de nous demander un remboursement. Notre politique de remboursement est la suivante\u00a0: l&#039;acheteur peut pr\u00e9tendre au remboursement du produit achet\u00e9 conform\u00e9ment aux conditions de la pr\u00e9sente politique (\u00ab\u00a0Politique de remboursement\u00a0\u00bb). La Politique de remboursement ne remplace ni ne remplace [\u2026]<\/p>","protected":false},"author":1,"featured_media":691,"parent":0,"menu_order":103,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2058","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/pages\/2058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/comments?post=2058"}],"version-history":[{"count":0,"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/pages\/2058\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/media\/691"}],"wp:attachment":[{"href":"https:\/\/customraremetal.com\/fr\/wp-json\/wp\/v2\/media?parent=2058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}